First Health Care's Accessibility Policy ensures all employees and clients have access to services despite their disabilities. This policy and the procedures and practices of First Health Care are monitored for barriers to accessibility and modified when necessary to ensure they’re consistent with the principles of independence, dignity, integration and equality of opportunity.

The policy is in compliance with Accessibility for Ontarians with Disabilities Act (AODA), 2005, including deadlines met Jan 1, 2012 involving the Customer Service, Employment, Information and Communications Standards. The policy and its implementation are outlined in a strategic five-year Accessibility Plan amended with Progress Reports each year.

At present, the following components of First Health Care's Accessibility Policy have been implemented:

Customer Service: First Health Care is committed to providing services to all employees and clients through considering those with physical disabilities, helping those with assistive devices, allowing service animals and accommodating support persons, notifying customers of disruptions to accessibility services and welcoming feedback from employees and customers regarding the accessibility options we offer.

Employment, Information and Communications:  Individualized emergency response information will be made available to any employee who requests it based on their disability. Employees and customers have a right to notify us of any disabilities and request individualized assistance.

Please ask us how we can help and provide feedback so that we can better provide the services you need.

If you are an employee or customer who requires assistance in using our services, including this website, please e-mail us at hr@firsthealthcare.ca, contact us by phone at 905-305-9551 or in-person to see how we can assist you. We'll respond within ten (10) days to all accessibility requests or feedback.