Accessibility for Ontarians with Disabilities Act - Customer Service Standard
This Standard provides you with awareness and training on how to make customer service accessible for people with disabilities
Components of the standard, Serving customers with disabilities, Purpose of the act, Requirements of the customer service standard, Serving customers with disabilities, Service animals, Support persons, Assistive devices and if there are difficulties accessing services.
Alzheimer's Society of Canada
The Alzheimer's Society of Canada provides information on Alzheimer's Disease and provides educational resources to individuals, family members and caregivers who are dealing with the disease. Click on the link below to learn more:
AODA Accessibility Plan (First Health Care)
First Health Care's accessibility plan was created in 2011 and is in place until December 31, 2015.
Basic Rescuer CPR (Level C or HCP) Providers
The Heart and Stroke Foundation of Canada sets the Canadian Guidelines for CPR, defibrillation and other aspects of emergency cardiovascular care in Canada. HSFC offers a comprehensive range of CPR training programs that are based on these guidelines – the most current resuscitation and educational science. Click on the link below to learn more about the courses offered through the Heart and Stroke Foundation:
Baxter Colleague Infusion Pump Training
Baxter Infusion Pump Training
Canada’s Hand Hygiene Challenge
Improve hand hygiene practices and compliance in your organization by participating in Canada’s Hand Hygiene Challenge! Use the tools and resources you find here to implement this important patient safety and quality improvement program.
Canada’s Hand Hygiene Challenge is an initiative of the Canadian Patient Safety Institute.
Certified Personal Support Worker
First Health Care does not offer this course. This information has been prepared to assist you in learning more about the Personal Support Worker program in Ontario. Personal Support Workers are essential in making Ontario's health care system function. Personal Support Workers should be recognized for the outstanding contributions they make every day in supporting clients at home, in long term care homes and other settings. Personal Support Workers are recognized by the Personal Support Network of Ontario (PSNO) and membership with the National Association of Certified Caregivers/Personal Support Workers (NACPSW) is encouraged. The PSW program is offered by Community and and Private Colleges. The decision to go to a private career college is a very important one. Students need to do their homework before they enrol. A private career college is an independent business that prepares students for a specific job, or gives them specific skills, such as computer skills. There are more than 500 registered private career colleges in Ontario. Private career colleges operating in Ontario must be registered and must have their programs approved by the Ministry of Training, Colleges and Universities. The act that governs private career colleges is called the Private Career Colleges Act. This act ensures that private career colleges meet certain standards for the programs they offer, as well as advertising, refund policies, and instructor qualifications. If a private career college is not registered and it is offering an unapproved program, it is breaking the law. If you enrol in an unregistered college or an unapproved program, you won't be protected by the Private Career Colleges Act. Private career colleges often work with small groups of students rather than large classes, and offer:
Flexible learning schedules
Enrolment at many different times during the year
Compressed programs that deliver training over a short time. If you have a certain Private Career College in mind but are not sure if they are recognized by the Ministry of Training, Colleges and Universities, click on the link below. You will see course costs and requirements.
Client Handling and Ergonomics
This information has been prepared by the Occupational Health Clinics for Ontario Workers Inc. and reviews musculoskeletal Injuries and disorders, assessments, prevention and rules for safe lifting, transfers and repositioning. Click on the link below to learn more about Client Handling and Ergonomics.
College of Nurses Learning Modules
These Learning Modules are provided by the College of Nurses of Ontario. Participation in learning modules is self-directed. View learning modules on Consent, Documentation, Ethics, Infection Prevention & Control, Medication, Nurse Practitioners, Professional Standards, Quality Assurance Program: Self Assessment, Restraints, Therapeutic Nurse-Client Relationships and Utilization of RNs and RPNs. You can also download free College of Nurses Practice Standards. Each self-study module contains an introduction, learning objectives, content chapters, additional resources and a quiz. These modules are supported by an email link to a Practice Consultant who will answer any of your questions. Modules are confidential and the College will not collect individual quiz scores. Click on the link below to access this valuable information which allows you to work through specific practice standards and guidelines:
Emergency Preparedness for Home and Workplace
In everyday life, a large-scale emergency or disaster seems like a remote possibility, but experience tells us that here in York Region, we could experience hazardous chemical spills or releases, power outages, infectious disease outbreaks, severe weather, or flooding.
An emergency can occur without warning, leaving little or no time for you to plan what to do next. It can confine you to your home or workplace, or force you to evacuate your neighbourhood. The following link will provide you with valuable information on Emergency Preparedness and will help you and your family plan for safety.
English as a Second Language (ESL) COSTI Immigrant Services
COSTI is a multicultural non-profit organization providing educational, social and employment services to the immigrant community. COSTI is committed to providing learning opportunities to individuals for their successful integration and employment in Canadian Society.
COSTI has offices accross Toronto and the GTA. Click on the link below to find a location near you or call COSTI directly at 416.658.1600.
Ethical Decision-Making Guide
The information has been provided by the Community Ethics Network. Ethical dilemmas are frequently encountered by community health and support workers, including case managers, nurses, personal support workers, physicians, allied health professionals, and others. Acknowledging the lack of adequate resources within the community sector to support staff in dealing with such complex issues, a common approach for ethical decision-making was developed and trialed across 12 community organizations. The goal of the common approach was to enhance practice around ethical decision-making in the community health sector. This would mean that all members of the community health care team, regardless of their discipline or the organization in which they are employed, would have access to the same resources and would approach ethical dilemmas in a similar manner. This, in turn, would facilitate collaboration in delivering client-centered care, improve worker satisfaction, and achieve greater consistency in practice across the sector.
Falls Prevention - Action for Personal Support Worker
This information is based on recommendations in the 2005 RNAO Best Practice Guideline (BPG) and presents some of the actions that PSWs contribute to preventing LTC residents from falling.
Fight the Flu
You can take steps to protect yourself from one of winter's worst "side effects" - influenza, or the flu. These simple steps include frequent handwashing, coughing and sneezing into you arm/sleeve, getting an annual flu vaccination and staying home when sick. Click on the link below to learn more. Provided by the Public Health Agency of Canada.
Food Handlers Certificate
First Health Care recognizes the importance of the added knowledge of safe food handling. The York Region Health Services Department offers a five year certification program to help improve the safety of our clients. Topics include: inspection and legislation, hazard analysis critical control points, basic microbiology, safe food sources and storage, personal hygiene and hand washing,
cross-contamination issues, and time/temperature abuse. This program is aimed to reduce the incidence of food-borne illnesses. This is a mandatory course for all PSWs and will be a requirement for continued employment. Please click on the link below to learn more:
Hand Washing (MOHLTC)
How to Use a Portable Fire Extinguisher (FEMA)
Just Clean Your Hands for Hospitals
Educating health care providers about why, when and how to clean their hands is an important component of Just Clean Your Hands. The education tools provide background on the importance of hand hygiene. The training tools are based around the four moments for hand hygiene concept, which is a practical approach to teaching the essential moments for hand hygiene. This information has been prepared by Public Health Ontario and review the Four Moments For Hand Hygiene, Hand Hygiene Compliance (Observation and Analysis), How to Hand Wash and How to Hand Rub.
Long Term Care Act - Module A - Clarification of Physical Devices
This is mandatory training under the LTC Act and First Health Care policies which provides clarification about whether the specified practices constitute restraining with a device.
Long Term Care Act - Module B - Part 2 - Mission Statement
This is mandatory training under the LTC Act and First Health Care policies, which sets out requirements relating to the Home's mission statement.
Long Term Care Act - Module C - Part 2 - Required Programs
This is mandatory training under the LTC Act and First Health Care policies which sets out requirements for the following four interdisciplinary programs: Falls Prevention and Management, Skin and Wound Care, Continence Care & Bowel Management and Pain Management.
Long Term Care Act - Module D - Residents' Bill of Rights
This is mandatory training under the LTC Act and First Health Care's policies which addresses residents' personal well-being and safety and includes the privileges, choices and protections available to all residents of a Home.
Long Term Care Act - Module E - Part 2 - Prevention of Abuse and Neglect
This is mandatory training under the LTC Act and First Health Care's policies which set out the requirements for the Home to protect a resident from abuse by anyone and from neglect by the Home or its staff.
Long Term Care Act - Module F - Part 2 - Minimizing of Restraining
This is mandatory training under the LTC Act and First Health Care policies which sets out the requirements relating to minimizing the restraining of residents and when and how physical devices and personal assistance services devices (PASDs) are to be used in a Home.
Long Term Care Act - Module G - Falls Prevention and Management
This program provides strategies to reduce or mitigate falls which include monitoring of residents, reviewing residents' drug regimes, implementing restorative care approaches and using equipment, supplies, devices and assistive aids. This information has been made available through the RNAO Best Practice Toolkit
Long Term Care Act - Module H - Skin and Wound Care Management
This presentation has been prepared by the Ontario Association of Non-Profit Homes & Services for Seniors and reviews the role of a skin care coordinator in LTC, Skin Care and Assessment, Pressure Ulcers, Shearing, Damaging Moisture, Nutrition and Fluids and Wound Management.
Long Term Care Act - Module I - Continence Care and Bowel Management
This self-directed learning package has been provided by the RNAO for health-care professionals caring for adult patients experiencing urinary incontinence.
Long Term Care Act - Module J - Pain Managment Program
This self-directed learning package incorporates the recommendations from the RNAO Best Practice guideline, Assessment and Management of Pain. The purpose of this learning package is to help nurses to gain the knowledge and skill required to effectively manage the unique challenges inherent in the assessment and management of pain in a long-term care setting. The information in the package covers general concepts related to acute and chronic pain.
Long Term Care Act - Module K - Dealing with Aggressive Behaviours
When caring for clients with dementia, there may be times when you are faced with aggressive behaviour. This can be very distressing. By understanding what may cause this type of behaviour and learning some ways to deal with it, you can make sure it happens less often, and feel better able to manage when it does.
Long Term Care Act - Module L - A Guide for Stroke Caregivers
This information has been prepared to provide you with practical knowledge and skills needed as you provide stroke care as supported by the Heart and Stroke Foundation.
Long Term Care Act - Module M - Manadatory Training Acknowledgement
You are required to complete and submit this acknowledgement to confirm that you have reviewed, understand and will adhere to all applicable First Health Care policy as in accordance with the Long Term Care Act. Fax to (905) 477-1956 or scan to email@example.com.
Ministry of Labour - Pains and Strains in the Workplace
Every day we use our muscles, tendons, ligaments and joints to lift, carry, sit, stand, walk, move and work in a variety of ways. However, sometimes these tasks or the way we do them can put too much demand on our bodies, causing pain and discomfort. In addition, it may lead to a more serious injury called a musculoskeletal disorder (MSD). Click on the link below to learn more. Use the Pains & Strains in the Workplace tool to learn more about musculoskeletal disorders and what you can do to prevent them.
Ministry of Labour - Prevent Slips and Falls
We all have the right to work in a safe and healthy environment. A compliant health and safety culture requires all workplace parties to adhere to occupational health and safety requirements and to pay constant, appropriate attention to workplace health and safety. To help workplace parties stay safe, the Ministry of Labour has created tools to help identify hazards in various sectors. his tool presents some common hazards that can lead to falls at health care facilities; not all potential hazards and potential precautions are illustrated or highlighted in the tool. Some of the precautions described are legal requirements, while others are best practices. Click on the link below to learn more.
Module A: Worker Awareness (Ministry of Labour)
This session outlines your rights and responsibilities in the workplace as well as our obligations under the Occupational Health & Safety Act (OHSA). Everyone in the workplace has different but important duties to keep the workplace safe. As your employer, we are required to provide you specific information and instructions on how to stay safe on the job.
Module B: Internal Responsibility System
The Internal Responsibility System is a term used under the Occupational Health & Safety Act whereby all parties in a workplace are responsible for health and safety. This session outlines the duties and responsibilities that the managers, the employer, and the workers have in order to ensure a safe working environment.
Module C: Illness and Injury Hazard Reporting
This module is in place to inform you of the importance of reporting workplace injuries, illnesses and hazards. Our incident reporting is in place to provide a means for staff, clients, family members and the community to report any actual or potential harm/
Module D: The Right to Refuse Unsafe Work
The Occupational Health & Safety Act (OHSA) gives a worker the right to refuse work that he or she believes is unsafe to himself/herself or another worker. This session outlines the specific procedure that must be followed in any work refusal as set out by the OHSA.
Module E: Early and Safe Return to Work Plan
This session outlines the duty that an employer has to make every reasonable effort to provide suitable return to work opportunities for all employees who are unable to perform his or her regular duties following a work related injury or illness.
Module F: Workplace Violence & Harassment Prevention
This session covers risk assessment, control measures, approaches to minimize client aggression, and sector specific modules for Acute Care Hospitals, Community Home Care and Long-term Care.
Module G: Emergency Preparedness
This session outlines our Emergency Preparedness Plan that provides continuing care in the event of an emergency which may result in an interruption of patient care or services.
Module H: Emergency Hospital Codes
This module outlines the Hospital Emergency Codes which are used to alert staff of various emergency situations. The use of codes is intended to convey essential information quickly and with a minimum of misunderstanding to staff, while preventing stress or panic among hospital visitors.
Module I - Pandemic Plan
This is a summary of First Health Care's Pandemic Plan as is relates to pandemic influenza, service continuity and the reduction of illness, death and social disruption.
Module J: WHMIS/Designated Substances
This session is generic and reviews the WHMIS legislation, rights and responsibilities including labels, MSDSs and provides a summary of the types of hazardous materials in our health care workplaces.
Module K: Infection Prevention and Control
This session details the requirements and best practices to prevent and control infections in health care settings; outlines personal protective equipment, safety engineered medical sharps, hand hygiene and routine practices.
Module L: Safety Engineered Medical Sharps
First Health Care provides financial, physical and human resources to reduce the risks of injury from sharp medical devices and exposure to blood and body fluid. This session outlines the use of safety engineered medical sharps and other safe work practices aimed at reducing the risks of injury from sharp objects wherever possible.
Module M: Lifts and Transfers
This session focuses on recognizing the primary ergonomic risk factors of posture, force, and repetitive movement, and illustrates practical solutions applicable in a variety of health care settings including hospitals, nursing homes, and in-home care.
Module N: Workplace Inspections
This fact sheet has been prepared by the MOL and provides basis information on the requirements of an effective workplace inspection, including who must conduct the inspections, when and how. First Health Care's Health & Safety policies on Workplace Inspections further define the individual roles, responsibilities and accountabilities of workers, supervisors and managers in the Workplace Inspection Process.
Module O: Workplace Incident Investigations
This information provides you with a summary of roles, responsibilities and accountabilities of all workplace parties during a Workplace Incident Investigation and is supported by First Health Care's Health & Safety Workplace Incident Investigation policy.
Module P: Supervisor/Manager Awareness Training
This session outlines your rights and responsibilities as a Supervisor/Manager in the workplace as well as our obligations under the Occupational Health & Safety Act (OHSA). Everyone in the workplace has different but important duties to keep the workplace safe. As your employer, we are required to provide you specific information and instructions on how to remain a competent supervisor and to assist us in keeping our employees safe.
One is One Too Many
This session is provided by the College of Nurses of Ontario. It offers valuable lessons and tools that health care professionals need to stop abuse. Such topics include dealing with challenging situations, recognizing and responding to abuse plus many other valuable abuse prevention practices. Click on the link below to view short videos on neglect, financial abuse, verbal abuse, physical abuse and sexual abuse:
Ontario Human Rights Commission - Human Rights 101
The Ontario Human Rights Commission has launched Human Rights 101 a new elearning tool to provide information on the history, principles, legislation and policies that fall under the OHRC. Click on the link below to learn more.
Patient Safety (MOHLTC)
Patient safety is about managing and reducing risk to ensure that the care patients receive is as safe as possible. Improving patient safety is about creating an environment that is transparent and committed to change. This is the mandate of the government’s Patient Safety Initiative. Click on this link below to learn more. This site provides information for patients, health care professionals and the public on patient safety issues.
Patient Safety, Risk Management and Incident Reporting
This session provides the basis of ensuring patient safety practices; requirements to identify and report significant events which may cause actual harm or risk to a client, a caregiver or an employee including ethical situations. This session is supported by our Risk Management and Continuous Quality Improvements Committees/Plans.This session is currently under construction.
Personal Protective Equipment
The quiz has been provide by Outpatient Surgery Magazine. Take their quiz and promote compliance with rules of barrier protection.
Routine Practices Resource Package
This Routine Practices Staff Resource Package is intended to provide staff working in Acute, Personal Care Homes and Community Settings with the core, or "basic" information ALL staff need to know about Routine Practices regardless of work setting. Routine Practices (developed by the Public Health Agency of Canada - PHAC) include previous precautions against bloodborne pathogens and universal precautions. Click on the link below to view this learning package.
Ruth Ruttan's Advanced Nursing Footcare Program
Designed for RNs and RPNs. Provides basic to
advanced theoretical and practical instruction in non-invasive footcare. A holistic approach is taken in assessing the client & relating their general health to that of their feet. For course enrollment information call Ruth Ruttan at (905) 478-1977 or click on the link below:
Safety Engineered Medical Sharps
First Health Care is committed to providing a safe and healthy working environment for all staff and clients. We provide financial, physical and human resources to reduce the risks of injury from sharp medical devices and exposure to blood and body fluid. We have implemented the use of safety engineered medical sharps and other safe work practices aimed at reducing the risks of injury from sharp objects wherever possible.
The following educational material has been provided by the Public Services Health & Safety Association. Click on the link below:
Serve-Ability: Transforming Ontario’s Customer Service
The standard : Making customer service accessible for people with disabilities
• Components of the standard
• Serving customers with disabilities
•To be done as soon as it is practicable
1. Purpose of the act
2. Requirements of the customer service standard
3. Serving customers with disabilities
4. Service animals
5. Support persons
6. Assistive devices
7. If there are difficulties accessing your services
Sharps Injury Prevention
This booklet has been prepared by the Public Services Health & Safety Association to provide you with facts about Sharps Injury Prevention. This information provides you with an understanding about sharps, who is at risk, risk factors, the impact, prevention and treatment. Click on the link below:
The New England Journal of Medicine – Hand Hygiene
Health-care associated infections are a threat to patient safety and the most common adverse events resulting from a stay in the hospital.1 Approximately 5 to 10% of hospitalized patients in the developed world acquire such infections, and the burden of disease is even higher in developing countries. Proper use of hand hygiene is a critical to the prevention of these infections, but compliance among health care workers is most often below 40%. . . . .
Toronto Police Services
Access Crime Statistics, Police Stations and Community Alerts specific to your area. For questions about the content in the following pages, please contact Crime Information Analysis Unit.
Toronto Public Health - What to do if you have Bed Bugs
Click on the link below to learn about what you can do if you have bed bugs in your home. Information provided by the Toronto Public Health Department.
Universal Precautions for Health Care Practice (Free Online Quiz)
Write your contact information below very clearly as this helps us to properly register your credits to your board and communicate with you.
Read the questions carefully and answer them True or False. This test is intended to support the learning process, so feel free to re-read the text while you answer the questions; the review helps to reinforce your learning experience. The passing score on this test is 70 %.
Victim Services Toronto
Victime Services Toronto is unique in that they are the only agency in Toronto providing immediate on- site crisis, trauma, safety & support services to victims of crime and sudden tragedies.
They can help victims cope in the following situations:
Workplace or Motor Vehicle Fatalities/Accidents
Disasters or Crises Affecting Entire Communities
Violence in the Workplace - Awareness (CCOHS)
Workplace violence is a serious issue that affects all business sectors and occupations and the safety and security of every employee and employer. This course is offered FREE of charge by CCOHS to promote the awareness of this very important issue, and as a precursor to the other Workplace Violence e-courses: Recognize the Risk and Take Action, and Establish a Prevention Program.
What is workplace violence?
Behaviours associated with workplace violence
Sources of violent behaviour in the workplace
Workplace violence prevention legislation. Click on the link below to get started.
Workplace Violence Prevention
This session covers risk assessment, control measures, approaches to minimize client aggression, and sector specific modules for Acute, Community, Long Term Care. Also includes useful information on bullying and domestic violence in the workplace. Click the link below to access a Hazard Risk Assessment Tool provided by the Public Services Health & Safety Association:
Workplace Violence Prevention - Bullying in the Workplace
It is important to distinguish between normal worker conflict and workplace bullying. Bullying is defined as repeated, persistent, continous behaviour as opposed to a single negative act and is generally associated with a power imbalance between the victim and the perpetrator, where the victim feels inferior. This could be a nurse to a student, senior nurse to a junior nurse or supervisor to employee. Bullying should not be confused with tough management styles. To learn more about bullying in work place, click on the link below to access the Bullying in the Workplace handbook as provided by the Public Services Health and Safety Association:
Workplace Violence Prevention - Domestic Violence in the Workplace
Personal Relationship Violence (PRV) is workplace violence as soon as it enters the workplace and their are many actions that employers, supervisors and co-workers can take to prevent PRV from entering the workplace and to minimize negative effects. To learn more about this type of violence in the workplace click on the link below. The Public Services Health & Safety Association has provided a workplace booklet specific to PRV.
You Tube Music Video - Just Wash Your Hands
Hand Washing Music Video
For more information or to book yourself into any of these sessions call First Health Care at 905-305-9551 (ext. 232).